Due to an Infamous error, that strict iPhone users to restore their device after installing updates on their devices, the Australian Competition and Consumer Commission (ACCC) had started a lawsuit against the Apple company. The error message displayed on the screen when connecting the device on iTunes using the Pcs is “The iPhone device could not be restored. An unknown error occurred (53).
Some of these devices were disabled and were refused by Apple to repair or provide any solution. ACCC Commissioner Sarah Court said that “the problem was quite widespread in Australia. 275 individual customers were officially affected, and their cases acknowledged as part of the lawsuit.”
The customers said that “Apple has refused to provide a solution of any kind for these devices, on the basis that their devices had been repaired at unauthorized centers, and those repairs could be as minor as just having a cracked screen replaced on an iPhone or iPad, which all of us need to do from time to time,” the commissioner was quoted as saying by The Sydney Morning Herald. “So these consumers were being told, ‘because you’ve had this third party repair, you are not entitled to any remedy’.”
What Australian Consumer law says:
Under Australian Consumer Law, customers are allowed to repair their devices at any service center as long as the “underlying system of the phone” isn’t damaged, the commissioner said.
Apple is fined for $9 million for the rejection for providing any solution to those iPhone devices, which were repaired at unauthorized centers due to error 53 caused after installing new iOS updates on iPhone devices. In addition to the fine, Apple is also required not to use such an approach in the future also.
What Apple says in this case:
Apple expressed their willingness to provide high-quality services to their customers, which is impossible in case, users opt to repair their devices from other unauthorized centers.
“We’re constantly looking for ways to enhance the service we deliver, and we had very productive conversations with the ACCC about this,” a spokesperson said. “We will continue to do all we can to deliver the excellent services to all of our customers in Australia.”